Bullfinch Recruitment are proud to be partnered with a leading IT services provider that delivers innovative technology solutions and support to businesses across various sectors.
The role:
As a Client Site Support Engineer, you will provide dedicated IT Desktop support directly to users at a key customer's office location. Reporting to the Team Leader, you will ensure the smooth operation of IT systems and infrastructure at this customer site.
Key Responsibilities:
- Providing day-to-day local and remote desktop support, addressing inbound calls, maintaining the helpdesk system, and answering user questions.
- Responding to tickets in a timely manner and respecting SLAs, ensuring tickets are logged correctly and contain the relevant information at the appropriate level of detail.
- Addressing hardware, software, and network issues promptly.
- Installing, configuring, and maintaining IT equipment and peripherals.
- Collaborating with the customer's IT team to escalate and resolve complex issues.
- Maintaining documentation and internal knowledge base.
- Monitoring network performance and security, addressing vulnerabilities as needed.
- Delivering exceptional customer service and maintaining positive client relationships.
- Adhering to company and customer IT security policies and procedures to protect data and systems.
- Assisting in maintaining compliance with industry standards and regulations.
Qualifications and Skills:
- Recognised IT qualification (Bachelor’s Degree / National Diploma in Computing).
- At least 1-2 years of experience in a similar IT support role.
- Strong technical knowledge of hardware, software, and networking components.
- Proficiency in troubleshooting and problem-solving within Windows environments.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Professional industry certifications (Microsoft, Cisco, Juniper) are a plus.
- Able to manage and prioritise workload effectively.
Technical Knowledge:
- Hardware troubleshooting and repairs.
- Operating systems (Windows).
- Experience in Active Directory, Windows Server, Group Policies, DNS, and DHCP.
- Basic network configuration and troubleshooting.
- Software installation and maintenance.
- Security best practices.
- Experience in cloud environments such as Microsoft Azure, Microsoft 365, and SharePoint.
- Familiarity with ticketing systems for efficient incident management.